At Flowers Homerton, we take great pride in delivering the freshest flowers to homes and businesses in the Homerton area. Our Fresh Flowers Guarantee means every bouquet is carefully prepared on the day of dispatch, ensuring maximum beauty and longevity. We know how important it is for your flowers to arrive vibrant and fresh, and we stand behind the quality of every single delivery.
We strive to protect every arrangement during transit, but in rare instances, items may arrive damaged. Should your flowers reach you in less-than-perfect condition, please reach out to us as soon as possible—preferably within 24 hours of receipt. We may request a photo of the damaged flowers so our team can investigate the cause and improve our service.
Upon confirmation of damage, we'll be delighted to offer either a replacement of your arrangement or a full refund. Customer satisfaction is at the heart of what we do as a trusted local Homerton florist, and your feedback helps us get it right every time.
We guarantee the freshness of your flowers for at least five days from the time of delivery, provided they are cared for according to our guidelines. If your flowers wilt or deteriorate unexpectedly within this window, please let us know promptly. Send us a photo of the affected flowers along with your order details, and we will assess the situation swiftly. If the quality falls short of our freshness guarantee, we’ll arrange for either an immediate replacement or a full refund—whichever you prefer.
Your satisfaction is our top priority. For verified issues, whether relating to quality, damage, or incorrect orders, you may choose between a full refund or a free replacement bouquet at a convenient delivery time. We process claims as quickly as possible, usually within two working days of receiving your supporting information. Your trust is what motivates us to maintain high standards as Homerton’s local florist.
If you have any concerns about your flowers or the service you received, we encourage you to get in touch immediately. Clear, constructive feedback helps us improve and maintain our position as a trusted florist serving Homerton and surrounding neighbourhoods. To make a complaint, please provide your order number, a description of the issue, and any supporting photos. Our customer care team will review your complaint and respond to you promptly—typically within 24-48 hours.
Flowers Homerton is proud to serve the local community, supplying fresh flowers to households, offices, and local businesses with care and reliability. Our fresh flowers guarantee, responsive complaints process, and commitment to your satisfaction have made us a favourite among Homerton residents. Thank you for choosing us as your local flower expert. If you have any questions or need assistance with returns, refunds, or complaints, please don’t hesitate to reach out to our friendly team.
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