These Terms & Conditions ('Terms') set out the basis on which Flowers Homerton provides flower delivery services for customers placing orders online. By ordering through our website, you agree to these Terms, which apply to all flower delivery orders made by individuals and businesses in Homerton and the surrounding areas.
To place an order with Flowers Homerton, customers must select desired floral products and complete the checkout process on our website. You are required to provide accurate details, including the recipient's contact information, delivery address, and, where applicable, personalised card messages. Before confirming your order, please review your selections and delivery details, as Flowers Homerton cannot be held responsible for errors made at the point of order submission.
Orders will be confirmed by a notification on the website and, where possible, by a confirmation notification. All orders are subject to acceptance and availability. Flowers Homerton reserves the right to refuse or cancel orders at its discretion, including but not limited to circumstances where products are unavailable, payment has not been received, or there are suspected fraudulent activities.
While Flowers Homerton endeavours to keep all advertised products in stock, flowers are subject to seasonal availability. Should a particular flower or product be unavailable at the time of fulfilment, we reserve the right to substitute with another of equivalent or greater value and appearance, maintaining the overall style and quality of your chosen arrangement. Such substitutions will be made at our discretion to ensure timely delivery and freshness.
Flowers Homerton offers delivery to Homerton and the neighbouring districts. Delivery charges, methods, and estimated delivery times are clearly detailed at the checkout and may vary depending on the specific recipient postcode or area. We aim to deliver within the date specified during checkout, but factors such as traffic conditions or high demand periods may impact delivery times. You acknowledge that delivery time slots are non-binding estimates. Our obligation is fulfilled when the product is delivered to the supply address provided in your order, or to a suitably authorised person at that address.
For deliveries to businesses, hospitals, or institutions, it is your responsibility to ensure that orders can be received at the delivery point. Flowers Homerton is not liable for deliveries signed for by someone other than the named recipient, if our driver reasonably believes the delivery has reached the correct location.
Full payment must be made at the time of ordering. Flowers Homerton accepts various online payment methods as shown during the checkout process. All prices are quoted in Great British Pounds (£) and include standard VAT where applicable. Payments must be authorised and cleared before your order can be processed.
Flowers Homerton uses secure payment processing platforms to protect your financial information. We do not store card data on our website. Should a payment fail or be declined, the order will not be accepted and you will be notified to take appropriate action. In the event of a price or description error on our website, we reserve the right to cancel any affected orders and refund any amounts paid.
You have the right to cancel or amend your order provided that notification is received in sufficient time prior to dispatch. If you wish to cancel or amend an order, please do so at the earliest possible opportunity and, wherever possible, at least 24 hours prior to the requested delivery date. Once an order has been prepared or scheduled for dispatch, cancellations or amendments cannot be guaranteed and may not be accepted.
In the event that a cancellation or amendment is successful, payment will be refunded using your original payment method within a reasonable timeframe. Custom or personalised orders, including those with specially requested flowers or specific personal messages, may be subject to additional restrictions and may not qualify for cancellation or refund once preparation has commenced.
Flowers Homerton strives to arrange and deliver every order to the highest standards. If you are unsatisfied with the goods or service received, please notify us within 24 hours of delivery to allow us to investigate and resolve your concern. If the delivered flowers are damaged, wilted, or otherwise not as described, we may offer to replace or refund the product at our discretion. We may request photographs as evidence of any fault or damage. Please note that due to the perishable nature of flowers, returns are generally not possible; however, all reported issues will be handled fairly and promptly in line with your statutory rights.
If you include a gift message with your order, please ensure your wording is appropriate for the recipient. Flowers Homerton reserves the right to refuse to include any message that is deemed offensive, inappropriate, or illegal. Any special requests submitted during the order process will be accommodated as best as possible, but cannot be guaranteed due to the nature of our products and services.
Flowers Homerton's liability to you is limited to the value of the goods ordered. We accept no liability for consequential losses, indirect losses, loss of profit, income, savings, or business resulting from use of our website or products. Flowers Homerton is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, traffic disruptions, or governmental actions.
You are responsible for providing correct delivery information and ensuring a recipient is available to receive deliveries. We are not liable for failed deliveries due to incorrect or incomplete information. Where delivery is made to a third party location or left in a designated safe place, our liability ends upon delivery to that location as per your instructions.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or otherwise to the extent such exclusion is not permitted by law.
All photographs, content, product designs and branding appearing on the Flowers Homerton website are the intellectual property of Flowers Homerton or its licensors. No permission is given to copy, reproduce, modify, transmit, or otherwise appropriate content except as required for the purpose of placing an order with us.
Flowers Homerton is committed to protecting your privacy and handling your personal data securely in compliance with data protection laws applicable in the UK. Personal data collected during the order process is only used to fulfil your order and for customer service purposes. We will not sell or share your information with third parties except as necessary for the provision of our services or as required by law.
Flowers Homerton reserves the right to update or modify these Terms at any time. Amendments will be effective from the time they are posted on our website. We recommend that you review these Terms prior to each order to ensure you are familiar with the most up-to-date version. Continuing to place orders with us after changes have been published constitutes acceptance of the revised Terms.
These Terms & Conditions and any disputes arising out of or in connection with your use of our website and services will be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over all legal disputes relating to these Terms and your use of Flowers Homerton's services.
These Terms & Conditions apply to all customers ordering for delivery within Homerton and the surrounding areas. By using our website and placing an order, you represent and warrant that you are legally capable of entering into binding contracts and are at least 18 years of age.
If you have any questions regarding these Terms & Conditions, or require assistance with your flower delivery order, please consult our customer service information on the Flowers Homerton website. We are committed to ensuring a positive experience for all our customers in Homerton and the neighbouring locations we serve.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Homerton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Homerton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
